1 Steps to request deletion
- Email us from your address at [email protected].
- Use the subject: Shaheen account deletion request.
- In the message, state the app name Shaheen, the phone number registered on the account, your name if applicable, and a clear request such as: “Please delete my account and all associated data.”
- Optional: note that you also cleared local app data on your device (you can erase app data from phone settings yourself).
- After we verify account ownership, we delete the account and associated data as described below, then confirm the outcome.
2 Data that is deleted
When the request is approved, we delete from our servers:
- Account data: name, phone number, and profile photo if any.
- Saved places (such as home and work) and related notes.
- Sign-in sessions and push tokens linked to the account.
- Analytics records we can directly link to your account, where technically feasible.
3 Data that may be retained temporarily
- De-identified security or operational logs: general server logs without an account identifier, kept briefly for security and service stability (usually up to 90 days, then deleted or fully anonymized).
- Data on your device: recent searches or local settings stay on the phone until you clear app data or uninstall. After account deletion these are not kept on our servers under your account.
- Guest use: if you used Shaheen without signing in, there is no server account to delete. Clear app data from device settings instead.
4 Important notes
- Account deletion is permanent; we cannot restore data after it is completed.
- We must verify that the request comes from the account owner before deleting.
- More on privacy: Privacy policy · General help: Support.